Cab Booking Policy
Please review the payment, cancellation, extra usage, and billing terms before confirming your cab booking.
Payment Policy
- A 20% advance payment of the total trip cost is required to confirm the cab booking.
- Bookings will be considered confirmed only after receiving the advance amount.
- The remaining 80% balance amount must be paid on the last day of the trip before drop-off.
- Payments are accepted via UPI, Google Pay, PhonePe, bank transfer, or cash if informed in advance.
During Trip Expenses
- Additional kilometers, extra hours, parking charges, toll taxes if not included, and state taxes will be charged separately.
- All extra usage and applicable charges must be cleared before trip completion.
- Final billing will be shared on the last day of the trip based on actual usage and agreed package.
- In case of non-payment or delay in final payment, the company reserves the right to withhold drop-off service until dues are cleared.
Cancellation Policy
| Cancellation Time | Charges / Refund |
|---|---|
| More than 72 hours before pickup | Full refund after deducting minimal processing charges, if applicable |
| 48 to 72 hours before pickup | 25% of total booking amount will be charged |
| 24 to 48 hours before pickup | 50% of total booking amount will be charged |
| Less than 24 hours before pickup / No Show | 100% of total booking amount will be charged. No refund. |
Trip Changes
- If the trip is ended before the scheduled duration, no refund will be provided for unused days or hours.
- Any last-minute changes in timing, route, pickup location, or drop location are subject to availability.
- Customer-requested changes may incur additional charges.
Force Majeure
- No refund will be applicable in case of cancellations due to natural calamities, road blockages, strikes, or unforeseen circumstances beyond control.
- Advance payment is required to confirm the cab booking. Bookings without advance payment will not be considered confirmed.
